Privacy policy

PRIVACY POLICY

Who We Are

ORYIA Skin operates oryiaskin.com. Privacy enquiries can be sent to hello@oryiaskin.com.

Information We May Collect

Depending on how customers interact with us, this may include names, billing/shipping addresses, email addresses, telephone numbers supplied for order/delivery purposes, orders and transactions, purchased products, support communications, device/browser data, IP addresses, website usage, cookie/similar technology data and marketing
preferences. Payment providers may process payment information; we do not necessarily receive or store full card details.

How We Use Information

We may use personal information to process orders and payments; arrange fulfilment, shipping and delivery; provide order updates/support; process returns/refunds; prevent fraud; secure and operate the website; analyse and improve the store; comply with legal, tax and accounting obligations; and conduct marketing where legally permitted.

Lawful Bases

Depending on the activity, processing may be necessary to perform a contract, comply with a legal obligation, ursue legitimate interests not overridden by individual rights, or rely on consent where required.

Marketing

Where legally permitted, we may send ORYIA Skin news, offers or product marketing. Customers can unsubscribe through the relevant link or by contacting us. Transactional communications may still be sent.

Cookies & Advertising

The site may use cookies and similar technologies needed to operate the store and, subject to applicable consent requirements, for analytics, performance and advertising. Non-essential cookies should be activated only in accordance with applicable consent requirements.

Sharing Information

We may share information where reasonably necessary with e-commerce providers, payment processors, fulfilment and shipping providers, IT/customer-service providers, analytics and advertising providers, professional advisers, and regulators/law enforcement where legally required. We do not sell customer details in the ordinary meaning of selling personal information for money.

International Transfers

Some providers may process data outside the UK. Where required, appropriate lawful transfer mechanisms and safeguards will be used.

Retention

We retain personal information only as long as reasonably necessary for relevant purposes, including orders, records, disputes, fraud prevention and legal/accounting/tax obligations.

Your Rights

Depending on applicable law and circumstances, individuals may have rights of access, correction, erasure, restriction, objection, portability and withdrawal of consent. Requests can be sent to hello@oryiaskin.com.

Security

We use reasonable organisational and technical measures intended to protect personal information, although no internet transmission or electronic storage system can be guaranteed completely secure.

Children's Data

We do not intend knowingly to collect personal information improperly from children who cannot legally make the relevant purchase or provide relevant consent.

Complaints

Contact hello@oryiaskin.com first with privacy concerns. UK individuals may also complain to the Information Commissioner's Office (ICO).

Updates

We may update this notice when our processing practices, providers or legal obligations change. The current version will be published on the website.