Refund policy

REFUND POLICY

Change-of-Mind Cancellations

For eligible online purchases, UK consumers generally have 14 days after receiving goods to tell us they wish to cancel. Contact hello@oryiaskin.com with your name and order number.

Skincare, Cosmetics & Hygiene

For hygiene-sensitive skincare/cosmetic products supplied sealed, we generally cannot accept a change-of-mind return after the relevant hygiene seal has been broken where the applicable legal exception applies. This does not remove statutory rights for faulty, damaged, unsafe, misdescribed or non-conforming goods.

Faulty, Damaged or Incorrect Products

Contact us promptly with your order number and reasonable evidence of the issue. We may request photographs or other information needed to investigate. Statutory rights are unaffected.

Skincare Results

Skin and cosmetic results vary. ORYIA Skin does not guarantee identical results for every customer. Failure to achieve a hoped-for cosmetic result does not by itself mean a product is faulty. Statutory rights remain unaffected.

Sensitivity & Product Use

Review ingredients, directions and warnings before use. Patch test where appropriate, particularly for sensitive skin. Discontinue use if significant irritation occurs and seek appropriate medical advice when necessary.

Refund Processing

Approved refunds will normally be returned to the original payment method. Bank or payment-provider processing times can vary. Statutory refunds will be processed within legally required periods.

Fraud & Policy Abuse

Where permitted by law, ORYIA Skin may investigate suspected fraudulent claims, fabricated damage or return-policy abuse and request reasonable supporting evidence. Legitimate statutory rights are unaffected.

Contact

Refund enquiries: hello@oryiaskin.com.