Shipping policy

SHIPPING & RETURNS

Order Processing

Orders are normally processed within 1–2 business days after successful payment. Business days are Monday to Friday, excluding UK public holidays. During launches, promotions, holidays or unusually high order volumes, processing may occasionally take longer. Processing time is separate from shipping time.

Shipping Options & Estimated Delivery

Where available at checkout:

Express Shipping: estimated 3–5 business days after dispatch
Standard Shipping: estimated 5–10 business days after dispatch

These are estimated transit times rather than guaranteed delivery dates unless expressly stated otherwise. The 1–2 business day processing period is additional to the shipping estimate.

Tracking

Where tracking is available, details will be sent after dispatch. Tracking can sometimes take 24–72 hours to begin showing movement.

Delivery Delays

Carrier disruption, customs, weather, public holidays and unusually high shipping volumes can cause delays outside our reasonable control. If an order is significantly delayed, contact hello@oryiaskin.com. Statutory delivery rights are unaffected.

Incorrect Shipping Information

Customers are responsible for checking delivery details before ordering. Contact us immediately if an error is noticed. We cannot guarantee changes after processing or dispatch has begun. Additional delivery costs resulting from incorrect or incomplete customer-supplied information may be charged where permitted by law.

Lost or Missing Parcels

If tracking is unusually delayed or a parcel appears lost, contact us and we will investigate with the relevant fulfilment or delivery provider. Where tracking shows delivered, please first check the delivery location, household members or neighbours where appropriate, and the carrier.

Damaged, Faulty or Incorrect Orders

If an item arrives damaged, faulty or incorrect, email hello@oryiaskin.com with your name, order number, a description of the issue and clear photographs where reasonably possible.

Returns

For eligible online purchases, contact us within 14 days of receiving the goods if you wish to cancel. Where a sealed skincare/cosmetic product is not suitable for return for health protection or hygiene reasons, change-of-mind cancellation rights may be lost once its seal is broken after delivery where the legal exception applies. This does not
affect rights for faulty, damaged, unsafe or misdescribed goods.

Return Instructions

Do not send a return before contacting us. Email hello@oryiaskin.com for instructions. Unless goods are faulty, damaged, incorrect or law requires otherwise, customers may be responsible for return postage.